Refund & Cancellation Policy
Last updated: August 2026
This policy explains when you can cancel, when you get money back, and how quickly. It applies to everything sold by Ishant Dubey (Bhopal, Madhya Pradesh, India). It should be read together with our Terms of Service.
1. Refunds by service type
| What you bought | Cancellation | Refund |
|---|---|---|
| Monthly retainer (ads / SEO management) | 30 days' written notice, any time | Current month is not refunded once work on it has begun. Any month billed but not yet started is refunded in full. |
| One-time audit (ads / tracking / SEO) | Any time before we deliver the report | Full refund if we have not started. 50% if work has started but the report is not delivered. No refund once the report is delivered — it is complete work. |
| Project work (landing page, tracking setup, funnel) | Any time in writing | Refund of milestones not yet started. Milestones in progress or completed are not refunded. |
| Digital products (course, templates, downloads) | Within 7 days of purchase | Full refund within 7 days, provided you have not downloaded or consumed more than 25% of the material. After 7 days, no refund. |
| Free audit / free consultation | Any time | Not applicable — nothing was charged. |
2. What is never refundable
- Ad spend paid to Google, Meta or any advertising platform
- Third-party costs we paid on your behalf and cannot recover — domains, hosting, licences, stock media, paid tools
- Work already delivered and accepted, including delivered reports and live campaigns
- Fees where the engagement was ended because of your material breach of the Terms of Service
3. When we will refund you even outside the table above
We will refund you in full, without argument, if:
- You were charged twice for the same thing, or charged in error
- We could not start the work at all and no deliverable was produced
- We cancelled the engagement ourselves for a reason that was not your fault
4. Results are not a refund trigger
Marketing performance depends on your offer, pricing, market, competition, sales follow-up and platform behaviour. We do not guarantee a specific ROAS, cost per lead, ranking or revenue figure, and underperformance against a projection is not, by itself, grounds for a refund. What we do guarantee is that the work described in your proposal is actually done, competently and on time. If it was not, tell us — see section 6.
Where a proposal contains an explicit written performance guarantee, that guarantee overrides this section and will be honoured on its own terms.
5. How to request a refund
- Email [email protected] with the subject line "Refund request"
- Include your invoice number or payment reference, and the reason
- We acknowledge within 2 working days
- We decide and tell you within 7 working days
- Approved refunds are issued to the original payment method within 7–10 working days. Your bank may take a few days more to show it
Refunds on card or UPI payments are processed through our payment gateway. We do not refund to a different account than the one used to pay, as that is a fraud risk for both of us.
6. If you are unhappy before asking for a refund
Tell us first. Most problems are a scope or expectation mismatch and can be fixed faster than a refund can be processed. Email [email protected] or call +91 87708 00440. We respond to every complaint.
7. Chargebacks
Please raise a refund request with us before filing a chargeback with your bank. A chargeback filed without contacting us first will be contested with our records of the work delivered, which helps nobody. We would rather just sort it out.
8. Contact
Ishant Dubey, Bhopal, Madhya Pradesh 462011, India · [email protected] · +91 87708 00440